The phone is fairly user friendly, but it has some wierd british settings that you have to figure out how to fix beofre someone who is not good with electronics can use it. I got this for my phone for my mom, fixed all the strange settings, and it worked well for 5 months then it just stopped working. It began just shutting down. Then a weke later it would only charge if the battery was fully dead. After a few days of that it would charge and only stay on for 30ish minutes. I tend to like LG phones but don't waste your money on this phone.