I spent a lot of time reading reviews for this sofa set. I love the contemporary look and decided to order. Delivery was excellent, items were well packed and undamaged. I am very disappointed with the comfort level of this piece. It is very hard to sit on and actually makes me go numb after a while. It seems that this furniture is meant to please aesthetically but thats it. Looks great in my contemporary apartment - but if it was an easy process I would try and get a refund. I am hoping that maybe the cushions soften with use?