saint61 Review

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Wrong Product Delivered
 from Illinois,  Nov 1, 2011

I had been wanting a KitchenAid Artisan mixer for a very long time but couldn't bring myself to spend the money for it. I thought that buying a refurbished one would not only allow me to have my mixer, but I wouldn't feel guilty about spending so much on a new one if I bought a refurbished one. Delivery took about 4-5 days (which is actually longer than Overstock usually takes, in my experience). When the package arrived, however, there was a vacuum cleaner inside the box--not a mixer! When I chatted online with an agent they explained what I would have to do to return the item and receive the correct product. That was a hassle, as I had to find a point (we live in a small town) and take it to them (the package was too big to put in a drop box). I had to wait for them to receive the vacuum cleaner before they would send the mixer. When they did receive the vacuum cleaner, I was told that the mixer was now out of stock. I ended up finding a very good deal on a new KitchenAid mixer at a store. With the sale price and a coupon I had, along with a rebate for a free KitchenAid glass mixing bowl, I ended up spending only about $$$ more for a brand new one. It took about two weeks to receive credit for Overstock's error. This is the first time that Overstock has majorly messed up an order, and those things happen. I will definitely buy from Overstock again, but I was disappointed with this whole transaction.

  • How did the color on site compare with the actual product? It didn't
  • Please tell us about the quality of the product. An absolutely fabulous mixer
  • How accurate was the on site description of the product? Don't know
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