I purchased this waffle iron to replace an iron that was received damaged due to shipping problems. I was greatly blessed to have received the damaged unit because this waffle iron is so much more than I ever imagined! I could immediately tell the difference in the quality of this machine and every other waffle iron I have ever owned. My family can bake 2 Belgian waffles, simultaneously, within 3 minutes. The controls are user friendly! It is very heavy, but that is only indicative of Hamilton Beach's solid construction (much like the stand mixer). The non-stick surface is wonderful; cleans easily by just tossing out the first waffles in the batch. We have used it every weekend (and some weekdays) since purchase and it is still pristine. The batter overflow housing cleans very easily with a simple wipe of a dishcloth. The stainless steel housing makes it a very attractive addition to my countertop. Serious waffle enthusiasts will believe that it is more than worth the price. If your family loves crispy, perfectly bronzed full size Belgian waffles that can usually only be found in restaurants and hotel buffets, this is the waffle iron to buy, without question! The best part -- as with my other Hamilton Beach products, the price is MY "price for life" since this one purchase will keep our family supplied with waffles for years!