I purchased this tea kettle as a gift with little time left until Christmas so I was a bit hesitant. I received my order well before the promised date. There was a tiny blemish on the back side of the tea kettle but not enough to disappoint my daughter or require an exchange. The tea kettle in general is a very user friendly item with great features to both the eye as well as for safety. I was very pleased with the overall transaction and would definitely order more products in the future.