I received this vacuum damaged. One important plastic piece was cracked. Overstock customer service is EXCELLENT! When I called with my problem, it was handled very quickly and professionally. Now for the vacuum, I would not recommend this vacuum for the simple fact that it is VERY heavy. It does have a "self propelled drive train" on it, but it is still heavy. It has a high profile, as well, so it is really impossible to get under furniture. The machine itself seems a bit antiquated. I ordered it because it was a great price on a Kirby. I have always heard they are good vacuums, but way out of my price range for a vacuum. I also recently purchased a Shark Professional vacuum. It is hands down a much easier vacuum to operate. Much lighter and tons of suction power. It's a great alternative to this Kirby.
- How did the color on site compare with the actual product? Color is accurate
- Please tell us about the quality of the product. The actual machine itself seems to be of good quality. It is some sort of metal which is hard to find. Most vacuums today are made of plastic.
- How accurate was the on site description of the product? Very