The faucet was delivered timely and in perfect condition. It installed relatively easily and I'm not a professional plumber by any stretch of the imagination. The only glitched I experienced is how the facuet secures to the bottom of our granite countertop. It used a two screws that tightly screws to the bottom of the countertop. I can see this being a problem long term as the original faucet had a nut that twisted to the top and it never came loose. Besides that minor design flaw, I had an overall great experience from order to actual use. It looks great in my basement bathroom.