Though I haven't installed my faucet yet (my 'new' kitchen is still under construction), it arrived exactly on the advertised, and the contents of the well-packed box were flat out gorgous! Shoot, the faucet even came in a fabric sack inside the box, to be sure it arrived scratch and scrape free...nice touch! As noted by a few others, the directions were a bit vague but, after reading in one hand, and looking at it with the other, I can see it will be a snap to install. I'll keep my fingers crossed that, when and if the plastic spray head goes bad, I'll be able to get a replacement for the thing. Would I recommend this fancy faucet to a friend? No...I want to be the only one I know who has one like it!! Five stars? Well, so far it met and exceeded my expectations but, as mentioned, I haven't fired it up yet, so I can't really comment on how well it flows, shuts off, etc.