I was hesitant to buy this rug since a lot of reviews had some negative comments about the color. The color definitely did not match what was on my monitor but it's hard to tell color on a screen. It's not a gray as I expected, a little darker and more brownish tones but can also tell that it's gray. After I vacuumed it and fluffed it up a little the color seemed more gray. The shaggy part of the rug is soft and the design part is shorter but also very soft. The design part is also not gray as pictured but more cream/light beige color. I have 2 cats, one white and one dark gray. It was hard to pick out something that would show all their hair but this rug does a great job. When we first laid down the rug it was a little lumpy and was curling up on the edges but it flattened out and every corner was down after a day. It seems to be of good quality and a great price for the size rug. I would definitely recommend to anyone not too picky about the exact color.