The system arrived in a matter of days, faster than expected. There were no scratches on the wood and all the hardware was included. I hired someone to put my system in because it was to be installed in a complex space with a sloping roof, a light fixture, etc. Also because I'm all thumbs. In any case, the system was very, very flexible and we were able to adapt it to the problems at hand. It looks great - all hardwood compared to the other wire systems that are on the market - and it meets all my needs. The price compared extremely fairly to the wire models in the market. I recommend it highly.