I had ordered the exact same pillow a year ago, and it was great! I ordered one last week as a gift for my husband, and when it arrived it was not the same density or thickness. It was way too soft, and even though the cover and look of the pillow was identical to the one I already owned, it was almost flat in comparison. I am also irritated that I have to pay over $$$ to return it. It kind of made me feel hesitant to order from overstock.com again.