We received the chandelier on time, and in great condition. It looks exactly like the picture, and looks much more expensive than it is. The shades alone would have cost me $10-$15 each. My only complaint is that it came without directions. Luckily it was easy to put together, however, anything electrical should come with directions. The shades are a nice quality, but a few of them have a sloppy edge, so I placed that side towards the center. We have it on a dimmer and it?s lovely.