The rug was not rolled well, there were multiple creases in it when rolled out and they did not flatten. It was not usable. I contacted customer service to exchange it and I received the second rug within a few days. However, the creases were even worse on the second one. The company that makes and packages the rug must not care about what happens to it after it leaves their warehouse as it was horrible. I do have to say that the customer care department at overstock.com was wonderful. They were very helpful, had both issues resolved immediately with no difficultly at all. Thank you overstock.com!
- How did the color on site compare with the actual product? almost exact as on screen
- Please tell us about the quality of the product. The quality seemed ok, however it was not packaged well therefore not usable.
- How accurate was the on site description of the product? accurate