Who ever packed the rug for shipment didn't give a damn about how it looked when it arrived. Insead of being rolled up it was just foled and creased then packed, so when it was layed on the floor it would NEVER lay flat. The entire rug was bump from the folding and looked horrible on my floor. Customer service was "OUTSTANDING" they apoligized and set up the pick up, then the delivery of another rug. Only problem is whoever packs the rugs really doesn't care about their job, because the new rug was packaged even worse than the first rug. Once again Customer Service was "OUTSTANDING", the scheduled another pick up the very next day and returned my money in about 4 days. Loved the carpet just wish it could have been packaged propely. I suggested rolling the rug up on a cardboard tube much like how Christmas wrapping paper comes. Would not suggest buying a rug via the internet, you have no I deal what you will be getting.
- How did the color on site compare with the actual product? colors were very very close on complaint there
- Please tell us about the quality of the product. The quality of the produce was poor.
- How accurate was the on site description of the product? Not even close