The rug was not properly stored/ rolled for shipping. It was folded on itself five times over at one end, then rolled. There is permanent creasing, and separation and mangling in the pile rows. It looks like a damaged rug. I wish I could upload a picture to show you folks what I mean. It's been laying flat for a week and I can see that those creases will not be coming out. I contacted customer service to initiate a return. A cardboard tube would have protected the rug during shipping. Other people mentioned this in their review as well. Other than that, the color is fine. My other complaint is that it was thinner than I expected. I'd skip on this rug.
- How did the color on site compare with the actual product? true to photo
- Please tell us about the quality of the product. a very thin rug that won't flatten out completely
- How accurate was the on site description of the product? description was misleading in regards to quality.