I too, like one of the other customers, received a defective lamp. It is very modern and beautiful, but I was very disappointed with the quality. I can live with one flaw, but there was a tear in shade, a nick in one of the crystals, and many glue globs and scratches on metal. I called customer service and they were great and are sending another one free of charge in 1-3 days. So, I am keeping my fingers crossed. It is just disappointing when you go through all the trouble of hanging it up and then you take off plastic and see all the flaws, and it is an inconvenience to have to take down and return it. So make sure to inspect everything before you install!