ponderosa75 Review

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Careful if you need to return
 from Montana,  Jun 22, 2012

I really liked the mats, but not the color. The color was shown 2 different ways online, so I wasn't exactly sure what I was going to get. I hoped it would be pretty, but was unimpressed when I got them. I like the mats, so actually did reorder in a different color, that was shown the same way for 2 different mats, so I'm hopeful this time they will work out. However, when I went to return them is when the trouble started. I received 2 mats and they came in one big box (each in its own showroom box, packaged together in one big cardboard box). When I went to fill out the information on the website for returning them, I could only get it to take one mat at a time, not both, thus printing out separate return mailing labels. I ended up calling Overstock and the person I spoke to said that is their return policy: I had to return them separately if I wanted to use the cheaper UPS labels they provided. But, I explained, they didn't come separately, they came in one big box. She understood, but said that is just what their policy is. I told her I wasn't pleased with this policy, for what it was worth. Long story short: I got to fork over $25 to ship them back in the same box they came in. If I had sent them back separately, it would have been $8 for one, and $7 for the other. Their showroom boxes weren't sturdy enough to use for shipping, so I would have had to find another good box that one of the mats would fit in, and use the original box to ship the other one in. At that point, I just wanted to get rid of them, so spent the ridiculous amount I did to send them via UPS. This is the worst return policy I've encountered on the Internet in a long time. At a time when so many companies are going to free shipping both ways or really cheap shipping, this was a huge disappointment. The cheap shipping to get to my house was great, but buyer beware if you have to return things. I realized if I had ordered each mat separately, and had them shipped separately to my house, it would have been cheaper for me to ship them back. Does not make sense to me, especially when the website was in error on the color in the first place.

  • How did the color on site compare with the actual product? Color was shown 2 different ways online; only one was accurate
  • Please tell us about the quality of the product. Excellent
  • How accurate was the on site description of the product? Good
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