27182mary Review

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shredded wood in a box full of holes
 from LA, CA,  Oct 2, 2012

Unfortunately, my chair was packed and shipped in such a manner that the wood in the seat of the chair was split in two places (bad splits, such that the structural integrity of the chair was compromised.) There were also two large holes in the cardboard box the chair was packaged in (although all the chair parts were still in the box.) The chair was not assembled (so be careful reading the comments that said their chair was shipped assembled--it's not the case anymore) and just for kicks, I tried to put it together. The screws to fasten the legs to the seat and the footrest were very short; I had to force the pieces together in order to get the screw to mate the parts, and, in two cases, had to remove the washer in order to get the screw to bite into the wood. The refund process for Overstock took almost 3 weeks, as I had to wait 10 business days for the carrier to examine the box (they never did), and then I had to urge Overstock to actually issue the refund (took another 3 business days.) The chair looks like it would have been really nice, though, if it had been packaged better, and if you can force the parts together such that the screws work. Footnote from Customer Service: Our apologies as there was evidently a big mistake made with this incident. When an item is damaged in transit and you are asked to hold on to it for 10 business days for the carrier to inspect, your refund is not contingent on that inspection and should have been issued in 2 business days per our policies.

  • How did the color on site compare with the actual product? color was slightly darker
  • Please tell us about the quality of the product. poor packing/shipping/manufacturing, difficult to assemble
  • How accurate was the on site description of the product? ok
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