ozzzy3z Review

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Terrible Quality Control
 from Florida,  Jun 26, 2011

Reading all the positive reviews for this product, I purchased two sets of these swivel stools. The modern look and low back was exactly what we were looking for. The product arrived quickly and we were excited to get them assembled. Right out of the box, the stools were missing hardware and had the wrong sized washers. This required a trip to Home Depot. Upon our arrival home, we made our second attempt at assembling the stools. I got to work assembling one stool, my wife the other. As I was assembling the first stool, I turned it over to discover the factory missed several screws that should have been in place under the chair. I was concerned this would compromise stability in the long run, but figured another trip to Home Depot was too much for the day and I would address the missing screws under the chair at another time. I moved forward with the leg assemble. As I was assembling the legs I noticed one of the legs was split. It appears the supplied screws are too long and damage the wood. While this was happening my wife, who was working on stool number two, said to me "Am I going crazy or is this leg rest missing a hole?" Yes, the leg rest only had three holes not four! There was no place to screw in the fourth leg. We disassembled the stools and shipped them back to Overstock. While the stools are very attractive, they are a quality control disaster. The great news is provided exceptional customer service and my money was quickly refunded.

  • Did the color match the color displayed onsite? Yes
  • How is the quality of the product? Unacceptable
  • Did the description onsite accurately describe the product? Yes
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