FIrst of all, Overstock is great. Fan arrived quickly, so no problem with the seller. But this is the second Hunter fan we have recently bought and they are terrible to assemble. The hardware is there but it is all wrong and we are very good at doing any projects but these fans get a huge thumbs down. We would have sent it back, but what a pain in the butt, so after several hours way up on the ladder and lots of sweat and hunting for the correct hardware, we finally got it up. It is really big and nice, but I am telling you, DO NOT BUY a Hunter ceiling fan. There are so many other options out there.