I had a hard time making my decision about which down pillows I wanted -- they are an investment and for that kind of money you had better like them. My 2 pillows came in small box, very flat and with somewhat of an odor. I threw them in the dryer separetely with 6 clean tennis balls for about 20 minutes on the air only setting. They came out fluffy, soft, and with no smell. For a down pillow they are firm ( your head doesn't sink down to the mattress.) I'm a side/stomach sleeper and needed more neck support while I watched TV. At first I thought they were too hard, but I soon realized they were just what I needed for a good nights sleep with no neck/shoulder pain in the morning. I would buy these again in a heartbeat. Excellent value.