I am very impressed with the hot tub. It took about 6 weeks to get here, but was worth the wait. I had an electrician hook it up, so I can't speak for how hard the install was. It heated the water up that same day. I called as the other reviewer did, and tried to get white glove delivery. Please note: that white glove delivery is not available on this hot tub. It fit into my garage until I was able to get 3 of my friends over to help put it on the deck.