Shipping was not very good. We we're never issued a tracking number and when I contacted OS they didn't know where it was. We we're told we could pay for white glove delivery and when we we're contacted by the freight company with a 24 hour notice of delivery they did not offer white glove delivery. The tub arrived 2 days after I contacted OS. We are 1st time owners of a hot tub so wiring the tub was very labor intensive and the manual wasn't much help. After a lot of work we have it up and running and it is very nice! I looked up the MSRP and this is a great price for this tub!