They only delivered the top at first, when I called to complain, it was found out that there was a mix up at the warehouse and only one of the 3 boxes got shipped. They were very prompt at correcting this, I received the remaining 2 boxes in less than 2 business days. The Monarch Island is a beautiful piece of furniture but the color of the stained oak top was not what appeared in the picture, although it still went nice with my kitchen. The granite/oak top came damaged, overstock customer service was very helpful with finding resolution to this. All in all, I think that overstock is a good company their customer service representatives (Pablo) are great at resolving issues and I would order from them again.
- How did the color on site compare with the actual product? The countertop was not the stain color advertised
- Please tell us about the quality of the product. Damaged
- How accurate was the on site description of the product? Good