Before purchasing this luggage, I read all the reviews so I should have known what I was getting. The first trip I took with this luggage was in my car and the luggage was handled only by me, very gently. However, the second trip was via air and the baggage handlers were not as gentle as I was. When I went to baggage claim to pick up my luggage, it didn't look good as there were pieces of my clothing hanging out. I only had about 37 lbs of stuff in it so it was not overloaded. It just came apart. I have some more gripes about it also. I know it is true of most hard side luggage, but there are not outside pockets and it needs to have handles on both ends if lifting a heavy bag. I also have another brand of a hard side bag and it rolls much easier on carpet than does the Heys luggage. However the four wheel concept is a great idea, but this brand is not the one to buy, unless your are costing it out per trip, two trips, $$$, is only $$$ per trip, but that seems a little high to me. I only had the luggage two months, so that is $$$ per month. I guess that is not a good bet either. the more expensive hard side spinner is not too much better than the Heys, and it did cost a lot more. Both brands are light weight so you can pack a lot more into them without exceeding the 50 lb. weight limit imposed. If I had it to do over, I would buy the more expenaive brand rather than the Heys as it is still working great. So this is a good buy if you treat is gently, but don't let the baggage handlers touch it.
- Please tell us about the quality of the product. Very Poor
- Was the product free of any manufacturer defects? yes