This is the first time that I have ordered furniture from Overstock.com. When my chairs arrived on Friday 10/18/13 in a big box, I did not know what to expect being that I had ordered the last 2 chairs in stock. To my wonderful surprise!!!!! There were 2 BEAUTIFUL CHAIRS, NEATLY PACKAGED AND WRAPPED IN A1 CONDITION, NO SCRATCHES WHAT SO EVER. I CAN'T GET OVER HOW BEAUTIFUL THESE CHAIRS ARE! I WILL DEFINATELY ORDER MORE. THANK YOU SO MUCH OVERSTOCK.COM.