When this item arrived the box was battered, but the contents were in perfect condition. One of the plastic tube inserts was missing from the top rear metal support, but I found it inside some of the packing material. The directions were a little confusing and at first I put the frame together backwards, but once I got oriented things went pretty well. I was surprised at the workmanship and how well all the holes lined up. My only complaints are that the color is darker and the unit is smaller than I expected.