emmesmimi Review

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Awesome customer service from Prentice
 from Baltimore, MD,  Aug 25, 2012

We just finished our basement and I was looking for accent pieces for the sectional I bought and I somehow ended up on Overstock. Well I bought a chaise, this piece, a magazine holder, then went back and ordered the sofa table, and now am awaiting the arrival of the coffee table. The main reason, aside from the fact that the furniture is heavy, a good quality, and attractive, is the customer service from the folks at Prentice. This piece arrived and was missing a part - and when I ordered it our basement wasn't finished so I don't think I opened it for well over 30 days so I was a bit nervous when I discovered the missing piece and had to call Prentice. Well I needn't have worried. They were incredibly helpful, and very nice, and the missing piece was sent out immediately. I really love how this looks in the basement. Very pleased

  • How did the color on site compare with the actual product? The item looks exactly as it does online - better - and very sturdy and heavy
  • Please tell us about the quality of the product. I really love it. Ended up buying all 3 pieces
  • How accurate was the on site description of the product? very accurate
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