telecasterjones Review

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Handsome fireplace
 from Jax, Fla.,  Jul 20, 2012

The mahogany tone of the wood stain was a pleasant surprise, and the quality of the manufacturing is quite good. It's also easy to assemble despite the plethora of screws and cam locks and odd shaped individual parts. The only issue I had was a defective firebox. I about panicked at first thinking I'd have to mail it back to China, but the instructions have a phone number in Texas. They turned out to be one of the best customer service experiences I've had - they said they'd send me a new firebox, and a UPS label to send them the defective one. Within a few days I had a properly working firebox and couldn't be happier.

  • How did the color on site compare with the actual product? The actual product is more mahogany colored than the picture online
  • Please tell us about the quality of the product. This is a good electric fireplace. Aesthetically very pleasing
  • How accurate was the on site description of the product? The dimensions in the description are approximate, it's a skosh smaller.
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