I have been looking for something to hang coats on at my home for the past year, since there is not a closet by the front door. Since I had a bench by the door to store shoes, I thought I could simply purchase a row of hooks to hang on the wall over the bench, but I was unable to find a row of hooks with the combination of style, color, and size that I wanted. So I decided that maybe I could just make my own row of hooks, but I don't have access to the right tools to do a professional job. I was also concerned about how I was going to mount the row of hooks on the wall to properly support the weight when filled with coats. Looking at the raw material cost of making my own row of hooks, I decided that for a little more money, and a lot less effort, I should look for something free standing, like a hall tree bench, or even a pole coat rack, so I visited a dozen different stores in my area, but none of them had anything like a hall tree bench. After searching the internet for a few days I decided that I liked the style of this item better than the others that I had seen, and the price was reasonable. Assembly was straight forward with easy to follow directions (especially if you grew up building LEGOs or have put together an inexpensive particleboard bookcase). I had seen other reviews where people had trouble with holes not lining up properly, or missing parts. Mine had all of the proper hardware, and a few extra bolts, but when I reached the final step of attaching the top shelf, I realized that it would not be possible because of how the holes were positioned. The instructions included a sheet from the manufacturer regarding requesting replacements for damaged/missing parts (within 90 days of purchase). I sent them an email describing the problem and providing the information requested. Within a few days they responded to my email and had a new piece at my door about a week later, which worked much better. It was a very easy and straightforward process. I've been using this item for a few weeks now. It feels very sturdy and it has been doing a great job of holding coats.
- How did the color on site compare with the actual product? true
- Please tell us about the quality of the product. good
- How accurate was the on site description of the product? true