I was very pleased with the fireplace and bookcases! Upon assembling it, however, one piece had been drilled wrong and 3 holes were visible due to the error. I called customer service and was very impressed with the prompt attention given. Once the piece was identified, the customer service rep asked if I had other needs. I explained to her the remote didn't work, but it was probably the batteries. Four (4!!) days later, the replacement piece arrived, along with a remote! The fireplace is lovely and heats the room nicely. IT adds a bit of ambiance to the room without heat if desired. I would recommend this purchase to anyone with a cordless drill!! The assembly was much easier with another person to hold boards, etc.