I ordered this for a guest room. I looked at several others that were the same quality but considerably more expensive. The rack arrived 2 days after I ordered it. It was well packaged and all the parts were there. The instructions were easy to follow except for the very last step. By that time it was easy to figure out. The wood shelves were missing pilot holes also, but that's an easy fix. I put it together by myself in a timely manner. The frame is sturdy, the wood shelves have a very nice appearance. I am thoroughly pleased with this purchase!! Thanks Overstock.com.