I ordered this as a Christmas gift for my sister who was really needing a hall tree for her winter accessories. It arrived in a large brown box in pieces. There were instructions to put it together, but no picture of the completed item. It is a pretty hall tree, but not made of the sturdiest material. I'm pretty worried that it will fall over if she doesn't have her coats and such balanced just right around the racks. It was a good price, but I guess you get what you pay for. I would not recommend this item unless you are just looking for something to hang hats and scarves only on.