I was looking forward to getting this ring in the mail. It looked really pretty in the photo and I've had nothing but great luck with other pieces I've ordered from O.com. I just got it yesterday!!!! Sigh. It was in two pieces. It was packed well but it must have happened during shipping. Needless to say, I contacted customer service and received an immediate reply with directions on how to return the ring. AND in a very friendly manner. So, while I don't recommend the ring, I completely recommend O.com.