The ordering process was flawless. The rug came in 3 days. The rug is beautiful and very plush. The quality is excellent. Unfortunately the color is not grey. There is one color throughout the rug and with the different texture in the rug is what gives it its character. We were torn whether to keep the rug (great looking-great quality-very comfortable) but ultimately the color was off enough that we decided to return it. The return process was easy as well. Contacted online chat (very nice) and received return label. We have ordered another rug and are hoping it is the same quality.
- How did the color on site compare with the actual product? The color on one of my monitors was pretty accurate (sage or taupe). The other monitor the color looked very grey, which is primary color is listed on the website. I would not call this rug grey.
- Please tell us about the quality of the product. The product quality was excellent
- How accurate was the on site description of the product? The colors listed are off considerably