Now that it is assembled and in place, it looks very nice in the area that it was intended to be. However, the lower rating is due to the terrible condition of the arrival of the first shipment. Assembling parts were missing, 1/4 of the instruction sheet was torn off and not in the box, one of the sockets for the light bulb had a chunk broken off, and the white styrofoam packing material was also partially missing. Customer service was excellent! Once I listed all the issues to the agent and asked for replacement parts, she send a whole new fixture and a prepaid shipping label to return the defective one. Together we agreed I should keep the first shipment until the 2nd arrived in case I needed parts. Turns out I did not, but it was good knowing I could create 1 lamp out of 2 if necessary. It does look perfect in the area and because there is no natural light, the 5 downward facing lamps cover the whole room and the glass shades are very unusual and distinctive.
- How did the color on site compare with the actual product? close
- Please tell us about the quality of the product. had issues
- How accurate was the on site description of the product? very accurate