I was really excited to receive this pillow after reading all the reviews. My pillow did come with the smell - which is on par with the smell of a permanent marker. You are not supposed to expect to be able to use it right out the box as it requires 24-48 hours to be aired out...however...mine still has a smell! That is the only reason why I gave this pillow four stars - although I don't care all that much that it smells. This pillow is comfortable regardless of what position you like to sleep in. It is firm yet cozy comfortable - if you are on the fence, give it a try!