I bought this toaster oven based on Overstock's description and customer feedback. Don't you make the same mistake! (1) A grilling feature is advertised: there is none. (2) It took a bit for me to figure out that nothing can cook or toast unless you use the timer feature. (3) Toast will not toast if you move the timer to an estimated five minutes. You have to turn the dial to ten minutes and then the toast will burn. I have learned to turn the timer dial to ten minutes and then set another timer to between 3-4 minutes. Kind of silly to have to do that. (4) I called the company to see if I was not understanding how to use the toast feature (forget the "light to dark" setting that the instructions say to use: there isn't one). When I called the number, I waited a bit, then heard a recorded voice say, "There is no one available at this time." It proceeded to tell me to dial "0" for the operator, which I did. Again, a wait and the same recorded message: "There is no one available at this time." (And yes, I waited until they were to be open, in Pacific time.) (5) Then I e-mailed the company, using the web site it gives in the instructions, and my mail was returned as "undeliverable." I believe that the oven/broiler feature should work fine, but I would heartily recommend that you do NOT buy this product. What a pain!