I ordered this item because I wanted an actual black chandelier instead of one with a brown finish. The item came in the mail very quickly. A few days after I received the item, I received a small box and letter stating that they forgot to include the crystals. Once the electrician opened the box and began to do the installation, they noticed a piece needed was missing. We had to make a quick Home Depot run. Once the item was installed, it was very beautiful.