Be prepared to spend some time installing this! Took over 2 hours to install with me and my husband (and he is pretty handy). I sat there and put the crystal balls through the little loops and he hung them on more little hoops. My fingernails chipped and cracked. The actual base needs improvement. You can see exactly where they welded the parts together and some of the metal is bent. The bulbs that it came with are pretty dim, definitely need brighter lights. One review said they didn't give him enough loops but we got extras. However, there were 4 broken crystals and we called the 1-800 number that came inside the box and they send us new crystals with no problem, arrived in 4 days. For the price, it is a really nice chandelier once installed but not sure that I would go through the whole process again.