We loved this coffee table online. The price was fantastic and the styling was so unique, but we were concerned about the reviews that indicated the product arrived damaged. We were right to be concerned. The first time it arrived, nearly half the pieces were significantly scratched or damaged. Aside from big scratches the other major damage was crumpled corners. The product is MDF. Overstock was very helpful though and offered to ship out replacement parts immediately. So many were damaged they just sent a whole new table. Unfortunately this one ALSO arrived with nearly half the pieces damaged. At this point I was becoming very frustrated. Overstock offered to refund us, but we needed a coffee table and wanted this one. I kept stressing that a lot of the damage didn't look like it happened in transit, but was defective from the factory. The boxes were not damaged in any way, but the interior pieces were. Finally, a third complete table arrived. Even with extra, extra, extra care given to the packaging (it was bubble wrapped 3 in thick all around the outside of the original packaging) some of the pieces inside were damaged! But, with three complete tables we were able to mix and match enough pieces to construct 1 complete coffee table. What was doubly frustrating about this was that they would not expedite shipping on any of the replacement orders, so each replacement round took 7-10 days. The entire process took just over a month. We're happy with the finished product, and dealing with Overstock's customer support was, if not pleasant, reasonable and mostly helpful. This experience made us very wary of ordering from Overstock, but the purchase we made directly after this one (a rug) went smoothly and more than exceeded our expectations. Bottom line, I think the product itself is defective. You might get lucky and get one that's fine, or you might have to do what we did and scrounge from three separate shipments to put together 1 complete table. You have to decide whether or not it's worth it to you to to invest that much time and effort to get a great deal on a unique piece.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Good
- How accurate was the on site description of the product? Excellent