allab33 Review

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 from Astoria, New York,  Jul 25, 2011

This review is very different from my singing praises of a platform bed and a memory foam mattress that I purchased at the same time. It started with delivery; the company did call me as the other reviewers had mentioned BUT after boasting how they do not like to waste customers' time by creating 3-hour delivery windows, they were 4 HOURS LATE!!! Mind you, I had to ask a trusted friend to stay in my house and accept delivery and he had to take time out of his day. 5 minutes to the cutoff time I called and inquired as to where my sofa and chair were, and was rather indifferently notified it was leaving the warehouse in 5 minutes??? That later turned out to be a lie as I called again 2 hours after the cutoff time of 12 pm and was then told they'd made a mistake and the delivery was pegged for 5pm??? An indifferent "I'm sorry" was all I got over the phone. After I came home I was eager to look at the furniture and imagine my surprise when the sofa was the color of cinnabar wood ( which was actually a pleasant surprise), while the chair was an almost black-brown! I'll work these articles into my room's design but what irks me the most, after the shoddy delivery folks, is that there are NO PROPER HOLES FOR THE SCREWS THAT SECURE THE LEGS to the furniture, and the instructions are very poor! I saw that another reviewer had a similar problem. This is not some junky furniture from the 99 cent store so please bear that in mind, Overstock, and rectify said problems.

  • How did the color on site compare with the actual product? the sofa and the chair were two COMPLETELY different colors
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