I was so excited to put this chandelier in my two-story foyer, however, I am disappointed because the chain is not as long as the old chandelier. Therefore, the chandelier is about 18in too short and does not hang to the center of the window. I did not realize this was an issue until the electrician showed up and pointed it out to me. He said the chandelier would have to be completely re-wired to add a longer chain. I had him hang it anyway because I would have had to pay a trip charge since he had already taken the old one down and this is a two man job. (I was told this by another electrician I got an estimate from, also.) The electrician said chandeliers are usually sent with a really long chain so they can adjust it if necessary. In addition, one of the glass cups was broken when we started unwrapping everything so I called the 1-800 # on the box for replacement parts. The person who answered the phone was very short and abrupt and only asked me for my name and zip code. I am wondering how she will know the information to send me the replacement part, but we shall see. I will give it a few days but I am not optimistic. Also, i did take the chandelier out of the box when I received it but it never occurred to me that the chain was too short.
- How did the color on site compare with the actual product? Very close
- Please tell us about the quality of the product. Very good
- How accurate was the on site description of the product? Fairly accurate