First and Last purchase from Overstock. Chandelier arrived with 2 broken parts. Called for them to send replacements. After days of waiting, called to learn they accidentally cancelled the shipping for the replacements. Parts were reordered again. Arrived 5 days later and are broken as well. Their shipping department sent two glass parts in a box with no protective wrapping! Called and was guaranteed replacements would again be overnighted. Still have no replacements. Have never dealt with such a dysfunctional customer department.
- How did the color on site compare with the actual product? as described
- Please tell us about the quality of the product. as described
- How accurate was the on site description of the product? as described