The desk arrived - nothing scratched and looks solid; however, the hardward was missing. Picked up the phone, got through to Overstock in less than a minute - and Yep, you called it - they are shipping out the hardware. What impressed me is that one more time - they fixed the problem immediately. I am a nearly online only shopper -- trying to get through to other big online retailers -- nearly impossible. In my years of shopping with O I have had one prior situation - which they resolved immediately. Product looks good and once the hardware arrives - I know I will love it - and if I dont -- Overstock will fix that, too!