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Wrong Item Shipped But Good Experience
 from rural area, California,  Jul 22, 2011

Although a completely different rug (lime green shag in 4x7) was shipped; I had a satisfying experience with on-line support, returning the rug was easy (and free), and my account was credited immediately. I then purchased a new rug as this one was now out of stock. We love the new rug even more than we would have loved this one and are very satisfied. We live in a rural community so shopping on line is best for us. I have purchased from Overstock since this experience, will use them again, and have recommended the company to friends. Very happy!

  • How did the color on site compare with the actual product? A different rug altogether was shipped even though this rug was described on the invoice
  • Please tell us about the quality of the product. Could not purchase original product as it was no out of stock
  • How accurate was the on site description of the product? A different rug altogether was shipped even though this rug was described on the invoice
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