I got this hair dryer about 11 months ago. I absolutlty loved it the first couple of times I used it. I have long thick hair, it used to take me 15 + to get my hair dry, but after I purchased the CHI it cut down the time in half. The hair dryer worked great for the first 11 months, one day I decided to dry my hair and the heating element of the dryer was broke!!! It would blow cold air only, I tried cleaning the screen in the back of the dryer and nothing worked. I was so glad that I read some reviews before purchasing this dryer because I heard other people having the same problem so I decided to purchase a protection plan for the dryer. I never thought I was going to use it, but not even a yr later I'm having to return this item to overstock. I would recomend the dryer because it does a good job BUT the hassle to have to return the dryer and get a new one has taken a long time. I am in the process of getting a new one. If you decide to purchase this item I would highly recommend that you get the protection plan!