I have had 2 CHI flat irons. I love the way they work and have made a huge difference in how fast I can fix my hair as well as it's appearance BUT both have broken. I assume it is a cord issue. The first one I had for 11 months, and the replacement one only lasted 5 months. I keep it in a drawer, and I took care of it, so it wasn't due to misuse. I am disappointed. The good news is I bought the warranty with the second one and will get the money reissued to my overstock account and I will try another brand.