I bought four panels for my two large windows in my living room. When they arrived, all four panels were different lengths (ranging from 94-97 inches). Only one panel fit the window perfectly, so I called to exchange the other three. The customer service guy offered me a $15 credit to keep the panels - umm, no thank you. I paid a lot of money for these panels and I want them to be the accurate length! He agreed to let me exchange them and assured me that the panels would be physically measured before they were shipped to ensure proper length. One week later, my panels arrived. When I opened them up, they were maroon and tan striped! Imagine my frustration about this! I called again to exchange the three panels. The customer representative first told me that she would have to wait until my first return order arrived before she could process this order even though she could see that they were en route and due the following day (friday). By monday, I still had not received shipment confirmation, so I called back and they tell me that it takes 3-5 days to process my order! I demanded that the panels be expedited shipped to me since it had been over three weeks since I originally ordered these panels and it was not my fault that I was sent the wrong color. She finally agreed. I again reminded her that they needed to be physically measured because of the length issue. Two days later they arrive in the correct color....but all three different lengths! I am beyond frustrated! I just decided to hang them up. With holdbacks, you cannot tell they are different lengths, so that's what I'm doing for now. On the plus side, the color and fabric are quite beautiful. Overall, I'm very disappointed in both the length of the panels and in the customer service - I was never offered any kind of reimbursement for my time and money (imagine traveling to fedex three times in chicago when you don't own a car!) and I had to fight with them just to have expedited shipping when both returns were their fault!
- How did the color on site compare with the actual product? Perfectly
- Please tell us about the quality of the product. Very good - feels luxurious