This is one review that will never be published by Overstock.This was my first experience with Overstock and it will be my last. When I pulled the bookcase parts out of the carton, I was amazed at the condition of some of the pieces, so I made sure to take pictures of the heavy damage to the top edges of the bookcase and the scratches. There was no evidence of such heavy damage on the outside of the carton, but the upper left corner of the bookcase was so badly crushed I used Elmer's glue to keep the veneer from separating. Other areas were crushed, also, but not as badly. There were also scratches in the finish and the thin backing showed a very uneven stain pattern. Its a good thing a universal stain applicator was included in the shipment!!! I SERIOUSLY considered sending the bookcase back, but finely decided to do what I could to salvage it and then put it in a relatively dark area where the damage wouldn't show as much. Haven't reviewed the Ts & Cs as I NEVER expect to come back to Overstock again, or EVER expect to recommend this "company."